Privacy Policy

Information you give us

When you place an order, create an account, or contact us, we collect:

• Your name, mobile phone number, and, if you add it, your email address.
• Delivery addresses, including room or unit numbers, gate codes, and delivery notes.
• Your orders: the restaurants, items, choices, special instructions, tips, totals, and order history.
• Gift card details: purchaser and recipient names, email addresses, and any gift message.
• Anything you tell our office or drivers when you call or text us about an order.

Card payments

Card payments are processed by our payment gateway, Authorize.net. Your full card number and security code are passed securely to the gateway for processing and are not stored in our systems.

If you save a card for future orders, the gateway stores it securely. We keep only the last four digits, expiration date, and billing ZIP code so we can show you which card is on file and help with payment questions.

Information collected automatically

• Basic technical information such as your browser or app version, device type, and IP address, which our servers receive with every request.
• Which app or website an order came from, so we can support the app and website correctly.
• If you allow notifications in the app, a push notification token so we can send order updates to your device.

How we use your information

• To take, prepare, deliver, and support your orders, including contacting you about your delivery.
• To process payments, refunds, gift cards, and promotions.
• To send text messages with sign-in codes and order updates, and, when you request it, receipts and gift cards by email.
• To let you sign in, see past orders, and reorder quickly with saved addresses and cards.
• To prevent fraud and abuse, keep our services secure, and fix problems.
• To meet our legal, tax, and accounting obligations.

Who we share it with

We do not sell your personal information. We share it only as needed to run the service:

• Restaurants preparing your order receive the items, choices, and special instructions they need.
• Our drivers receive your name, phone number, delivery address, delivery notes, and the order details needed to complete the delivery.
• Service providers that work on our behalf: our payment gateway (Authorize.net), text message delivery (Telnyx), email delivery (Postmark), app notifications (Expo), website bot protection (Cloudflare Turnstile), error monitoring (Sentry), hosting and database providers, and Google Analytics as described below.
• Authorities or other parties when required by law, or to protect the rights, property, or safety of our customers, staff, drivers, or others.
• A buyer or successor if our business is sold or reorganized, under this policy.

Analytics

We use Google Analytics to understand how visitors use our website. It receives page views with order numbers removed, completed order totals, and taps on our phone number. We do not send your name, phone number, email address, delivery address, card details, or order notes to Google. Analytics is not used on our staff or driver pages.

Bot protection and error monitoring

Some forms, such as gift card purchases, use Cloudflare Turnstile to check that a real person is submitting them. Turnstile may process your IP address and browser information for that check.

We use Sentry to find and fix errors on our website and servers. Error reports include technical details such as the page, browser, and the error itself. Session recordings used for troubleshooting mask the text on the page and block images.

Cookies and local storage

Our website stores your cart, your sign-in session, and recently placed orders in your browser's local storage so the site keeps working as you move between pages. On the Aspen website, Google Analytics also sets its own cookies. We do not use advertising cookies. You can clear this information at any time in your browser settings; doing so empties your cart and signs you out.

How long we keep information

We keep account and order records for as long as needed to provide the service, answer questions about past orders, and meet accounting, tax, and legal requirements.

When you close your account, we deactivate it: you can no longer sign in to it, see its order history, or use its saved addresses to order. We keep the closed account record, including your name, contact details, saved addresses, and order history, for the purposes above. If you want a specific detail corrected or removed, call our office and we will review your request.

How we protect information

We use encrypted connections (HTTPS), restrict staff access to what each role needs, and keep full card numbers with our payment gateway instead of in our systems. No method of transmission or storage is perfectly secure, but we work to protect your information and fix problems promptly.

Your choices

• Update your name, email address, and saved delivery addresses from your account page, or by calling our office.
• Remove a saved card from your account, or ask our office to remove it.
• Turn off app notifications at any time in your device settings.
• Ask us to close your account by calling our office. Accounts with open orders, a saved card, or unresolved payments can be closed once those are taken care of.
• Ask us for a copy of your information or to correct it by calling our office.

Children

Our service is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

Changes to this policy

We may update this policy as our service changes. We will post the updated policy on this page with a new effective date. Continuing to use the service after an update means the updated policy applies.

Contact us

Questions about this policy or your information? Call orderfood Aspen at 970-925-9000.

Aspen Restaurant Marketing, Inc., Aspen, Colorado.